At ConsultAir 2000 Inc. we attach great importance to protecting the personal information of our customers, employees and representatives. In accordance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. The purpose of our privacy policy is to inform you about our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you accept the terms of this policy and authorize us to process your information in accordance with this policy.

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

By accessing our website https://consultair2000.com and https://consultair2000.ca or by providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection and use of your personal information in accordance with this policy.

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the impossibility of supplying certain products or processing certain requests. Your decision to withdraw will be recorded in our files.

In certain exceptional circumstances, we may collect, use or disclose personal information without first obtaining your consent. This may occur in situations where legal or security imperatives make it impossible or impractical to obtain your consent. These situations include, but are not limited to cases of suspicion of fraud.

• E-mails and communications with our customer service
• Online application forms
• Cookies and similar technologies on our website

• A cloud-based company storing customer data.
• A digital marketing company analyzing user behavior on our website.
• An IT security service provider that monitors threats and protects data.
• A logistics provider managing product delivery and collecting recipient information.

• Responsible use of technology: We use these technologies only to improve our services and better understand our customers’ needs.
• Activation of functions: By default, these functions are disabled to protect data confidentiality. Our customers always have the choice of whether or not to activate these functions according to their preferences.
• We are committed to being transparent about our use of these technologies and to respecting your privacy.

• Personal identifiers (name, postal address, e-mail, telephone number)
• Technical or digital information (online activities)

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years old. If you are under 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to delete that information from our files and records immediately. We also encourage website users under the age of 14 to ask their parents or guardians for permission before sending any information about themselves over the Internet.

If you believe that a child under the age of 14 has provided us with personal information, please contact us using the details provided in the following section.

• Responding to inquiries: To respond effectively to your requests and inquiries.
• Enhancing the user experience: To operate, maintain and improve our website, personalize your online experience, and provide requested services and information.

These uses are intended to enrich your experience with our services and facilitate efficient interaction with our organization.

• Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.
• Granular consent: In the majority of situations, when we collect information for specific purposes, you have the option of consenting only to certain uses of your data.

It is important to note that some of these options may limit your access to all the features of our service. For example, by refusing certain cookies, some parts of our website may not function as intended, or by choosing not to create an account, certain personalization features may not be available.

• Customer Service: Accesses contact information to respond to requests.
• IT Department: Accesses technical data for support and maintenance.
• Marketing department: Uses data for advertising campaigns and market research.
• Privacy and data security officers: Access information to ensure security and data protection against unauthorized access or cyber attacks.
• Legal consultants: Use data to ensure compliance with applicable laws and regulations.
• Cloud service providers: Host data on secure servers, enabling information storage and retrieval.

We ensure that this information is used exclusively for the stated purposes and with respect for confidentiality. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of information in accordance with the laws in force.

When you follow these links, you leave our website. Information exchanged at that point is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

• Physical security: Use of electronic locking systems and security locks for access to offices, cabinets and filing cabinets, installation of surveillance cameras, and restricted access to areas where personal data is stored.
• Access controls: Limiting access to personal data to authorized employees only.

These measures are designed to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. Although we make every effort to protect your personal data, it is important to bear in mind that no method of transmission via the Internet or electronic storage is 100% secure. We therefore cannot guarantee their absolute security.

Every employee, director, volunteer, independent contractor or consultant working on our Board of Directors’ committees undertakes to respect the personal information we collect. In addition, they undertake to maintain the confidentiality of the information they provide.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies.

We will also retain usage data for internal analysis. This data is generally retained for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to retain it for longer.

As part of our privacy policy, we acknowledge and respect the fundamental rights of individuals affected by the personal information we hold. These rights include:

• Right of access: Individuals have the right to see the personal information we hold about them. For example, a customer may ask to see the data collected when registering for our service.
• Right of rectification: If information is inaccurate or incomplete, individuals may request that it be updated. For example, an employee may request that his or her incorrect postal address be corrected in our files.
• Right to de-index: Individuals may request that their personal information be withdrawn from circulation, or that any hyperlink associated with their name be de-indexed, if such circulation causes them harm or is in violation of the law or a court order. This right to erasure or forgetting allows individuals to control the availability of their personal information on the Internet.
• Right to lodge a complaint: In the event of concerns regarding the processing of their data, individuals may file a complaint in accordance with our established process.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of his or her identity, we will inform the individual whether we hold personal information about him or her and will disclose such information to him or her.

We may refuse an individual access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this Privacy Policy regularly to stay informed of any changes.

Any requests or questions regarding this Privacy Policy may be sent to the person responsible for the protection of personal information at the following address

• By e-mail: info@consultair2000,com
• By mail: 376 rue Des Colverts Lévis, Québec, Canada, G7A 3B3

Policy effective date: September 14, 2023

Last update: May 13, 2025